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We are highly experienced instructors, with extensive backgrounds in managing large Contact Centers for Fortune 500 companies.

We have extensive courseware addressing all aspects of Contact Center performance with a focus on results.

Courses provide insight into all aspects of leadership to support supervisors as they manage agents and the issues they face on a daily basis. Disciplines addressed include sales, customer service, credit and collections.

For managers looking to elevate the performance of their supervisors and agents as well as enhance their own skills and insights on a wide range of subjects there is no better program of courses.

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call center certification

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The College of Call Center Excellence CCCE
SHOPPING CART
Call Center Management Certification - 04/20/10 - 04/23/10 Phoenix, AZ - (American Family Mutual Ins. Facility)
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/12/09 - 05/15/09 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 07/21/09 - 07/24/09 Seattle, Community Health Plan of Washington
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 09/21/10 - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Online Course :: Call Center Analytics and Reporting
Options : None
Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Call Quality Monitoring and Coaching
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Caller Satisfaction Measurement
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Human Resource Management
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center IT Management
Options : None
Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Knowledge Management
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Knowledge Management
Options : None
Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Organizational Leadership
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Performance Benchmarking
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Management Certification Live OnLine Package
Options : None
Unit Price : $1699.00
Quantity : 1
Total : $1,699.00
 
Online Course :: Management Certification On Demand Package
Options : None
Unit Price : $995.00
Quantity : 1
Total : $995.00
 
Operations Management Certification - 04/22/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/23/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 05/20/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 06/10/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 09/23/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 04/20/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 06/08/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 09/21/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 10/12/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 05/21/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 06/11/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 10/15/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 04/21/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 06/09/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 09/22/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 10/13/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Subtotal : $23,775.00