Learn to make your center more Efficient and Effective!
Led by the industry's top-rated instructors, our courses will equip you with the skill set to improve your center's performance. You will be able to return to your business and drive effective change for your contact center using best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University.
For managers looking to enhance their skills and insights on a wide range of subjects, there is no better program then The College of Call Center Excellence. Courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence.
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We offer our course in the following formats:
Classroom
While other companies conducted their training in a hotel conference room, we hold our courses at call centers across the country. Most of the centers are Purdue University Certified Centers of Excellence. This allows us to go over real situations and see what best in class contact centers are doing. Each course includes a tour of the host center.
- Our training rooms are small so you get intimate interaction with the instructors.
- Network with your peers during our group discussions.
- Our classroom setting helps you stay focused on learning.
- Take a break and get out of the office.
- Learning from real-world experiences.
On Demand
Taking the time out of your busy schedule to attend in-person education can be very difficult in today's demanding call center world. That is why we have made it easy for you to become a "Certified Call Center Manager" on-line whenever you have time to learn at your own pace. We have brought our courses online and On Demand for you to take any time. This allows you to take our course when you have the time to.
- Training when you need it.
- Stop at anytime and the system knows where you left off
- Self-paced
Quote
"The College of Call Center Excellence course not only walked me through all of the important aspects of managing a call center, it provided me with an excellent tool box of real time best practices from the industry that I could take back and use. I was also given a great opportunity to network with other call center managers from my area, which has turned out to be a valuable resource for me and my company. Our instructor was very knowledgeable, professional and brought a lot of experience to the class."
Organization Effectiveness
Manager of GE Capital Solutions
