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On Site Manager Training

The On-Site Call Center College for managers and directors will focus on understanding of how the business operations and the technology of the Call Center environment interrelate. The primary advantage of the Benchmark Portal On-Site Call Center College over conventional training methods is that the management team learns by doing - in your center, using your data, using their center management tools and managing your resources. Newly learned skills are put into practice immediately, assuming the operations team has a satisfactory understanding of the material covered and can apply it in your center. To view the detailed curriculum please click here:

The College of Call Center Excellence On-Site classes provide a cost-effective way to maximize your training, save on employee travel cost, minimize time away from work, and provide training in their call center- all lead by industry leading instructors! For managers looking to enhance their skills and insights on a wide range of subjects, there is no better program then The College of Call Center Excellence. Courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to address and successfully elevate your contact center to new levels of excellence.

BenchmarkPortal and The College of Call Center Excellence will do the following:

1. Conference call with the Client to discuss and customize training to their needs
2. Conduct 3.5 day On Site Management Certification course at client’s locations. See Appendix "A" for a provisional outline of the topics covered in this course
3. Provide course materials, examinations, and certificates for the Course
4. Each 3.5 day course can accommodate a maximum of 15 people
5. The class will start at 9:00 am usually runs until 5:00 pm
6. Course instructor bios     Instructors    

For more information and to schedule a call with one of our Customer Relationship Managers please see below:

BenchmarkPortal
Purdue Research Park
3000 Kent Avenue
West Lafayette, IN 47906
Direct (800) 214-8929 Ext. 1
Fax 509.351.0264


Click here to: Benchmark Your Center