Solution Providers
In this section we cover new technologies that will help make your call center more efficient and effective. These companies provide solutions to problems that we discuss in our courses. The companies below are not sponsors and not a representation of The College of Call Center Excellence.
Name of Product: The Spoken Call Center Solution
Description: Spoken’s Guided Self-Service solution for call centers is a platform that has fully integrated speech technology and the human call center agent together, so agents are able to handle multiple calls – silently and simultaneously. It’s the only solution of its kind.
Presenter: Dr. Jon Anton
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Name of Product: InContact
Description: InContact® is a suite of on-demand, advanced contact handling applications that are hosted within the UCN Intelligent Network. It’s designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall profitability. Features include interactive (self-service) voice response systems (IVR), skills-based hosted (ACD) routing, database integration (CTI) software, inbound/ outbound call blending, remote agent or multi-site support, web-based administration, a wide range of management reporting, monitoring and recording options, and more.
Presenter: Dr. Jon Anton
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Name of Product: Who's guiding your customers when they call?
Description: Spoken Communications provides the only GUIDED solution for call centers that fully integrates human agents and speech technology for Guided Self-Service™
Presenter: Dr. Jon Anton
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Name of Product: Focus Services
Description: Focus' Competitive Edge - Focus's success as a company has been driven by their ability to generate revenue through needs based selling and multi-product bundling. They understand that world class Customer Service is a byproduct of understanding what customers want and tailoring the service offering to best meet their needs. This results in loyal customers and strong revenue streams. These are precisely the skills needed to excel in highly competitive, complex consumer and B2B markets.
Presenter: Dr. Jon Anton
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