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Call Center Performance Benchmarking Enroll Now

Spot your center's gaps and highlight the opportunities!


Course Description:


Understand benchmarking and how to benchmark for profits. Learn how to drive gaps into improvement initiatives. Determine how to find broken processes and investigate how each process is broken. Learn the steps needed to certify your center.


Click here to see Call Center FAQ

Course Highlights:


1. Introduction to Benchmarking
2. Call Center Benchmark Metrics
3. Performance Gap Analysis
4. Implementing Improvement Initiatives
5. Call Center Certification
6. Call Center Benchmarking Solution Providers
7. Conclusion


Enroll Now View Cancellation Policy for CCCE
Copyright 2010 CCCE  
The College of Call Center Excellence CCCE
SHOPPING CART
Call Center Management Certification - 03/09/10 - 03/12/10 Austin, TX - plus tour of Austin, 311 Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 04/20/10 - 04/23/10 Phoenix, AZ - (American Family Mutual Ins. Facility)
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/12/09 - 05/15/09 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/18/10 - 05/21/10 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 06/08/10 - 06/11/10 Minneapolis, MN plus tour of GE Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 06/16/09 - 06/19/09 Minneapolis, MN
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 07/21/09 - 07/24/09 Seattle, Community Health Plan of Washington
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 09/21/10 - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 10/12/10 - 10/15/10 Atlanta, GA
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Online Course :: Call Center Analytics and Reporting
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Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Analytics and Reporting
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Call Quality Monitoring and Coaching
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Caller Satisfaction Measurement
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Caller Self-Service
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Unit Price : $129.00
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Total : $129.00
 
Online Course :: Call Center Human Resource Management
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center IT Management
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Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center IT Management
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Knowledge Management
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Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Knowledge Management
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Unit Price : $129.00
Quantity : 1
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Online Course :: Call Center Organizational Leadership
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Performance Benchmarking
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Workforce Management
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Unit Price : $129.00
Quantity : 1
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Online Course :: Management Certification Live OnLine Package
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Unit Price : $1699.00
Quantity : 1
Total : $1,699.00
 
Online Course :: Management Certification On Demand Package
Options : None
Unit Price : $995.00
Quantity : 1
Total : $995.00
 
Operations Management Certification - 03/11/09 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/22/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/23/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 05/20/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 06/10/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 09/23/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 10/14/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 03/09/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 04/20/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 05/18/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 06/08/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 09/21/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 10/12/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 03/12/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 05/21/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 06/11/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 10/15/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 03/10/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 04/21/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 05/19/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 06/09/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 09/22/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 10/13/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Subtotal : $39,096.00