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Benchmark Portal

http://www.benchmarkportal.com
BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. They are continually growing their database, already the worlds largest in call center metrics, with national and international participants. They provide data to call center managers via a series of unique and actionable reports. With these reports managers can: a) compare their performance against an appropriate peer group of call centers; and b) make optimal, fact-based decisions regarding capital investment, personnel, procedures, etc. Through their reports, as well as our leading edge research, they aim to contribute to the continual improvement processes of individual customer call centers, and ultimately to improve the performance of this vital sector as a whole

CallTalk

http://www.calltalk.tv/
A fun and exciting on-line program for education and learning, for the customer service industry. This bi monthly show, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the call center and customer service today.

Quick Training Solutions

http://www.quicktrainingsolutions.com
QuickTrainingSolutions.com is a FREE, interactive website for your human resource and employee development challenges Our mission is to provide effective and relevant training solutions for your organization or business that can be used immediately to make your life easier! If you need immediate access to the most dynamic employee and leadership assessment tools, Click Here. Otherwise, please enjoy our content, and join our newsletter by clicking just to the right of this box. You'll receive the best training tips and resources on the web, right in your inbox!

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