In Person Courses
Many call centers aggressively invest in state-of-the-art technology. That's expected in today's fast-paced, high-tech world. But the companies with world-class call centers invest equally in the skill development of their most important asset -- their people. It's an investment that pays off every day -- in improved performance, increased sales and enhanced customer satisfaction. Let us help you make an investment in education by taking our Leadership course designed to improve the skills that leads to your professional certification.
UPCOMING Call Center Management Certification Dates
September 09-12, 2008 -- AAA Mid Atlantic, Hamilton NJ (near Philadelphia)
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September 23-26, 2008 -- Chicago, IL Plus tour of AMA Call Center
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October 07-10, 2008 -- Atlanta, GA Plus tour of State of the Art center
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November 04-07, 2008 -- Miami, FL. Plus tour of Florida Light and Power center
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UPCOMING People Management Certification Dates
September 09, 2008 -- AAA Mid Atlantic, Hamilton NJ
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September 23, 2008 -- Chicago, IL
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October 07, 2008 -- Atlanta, GA
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November 04, 2008 -- Miami, FL
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UPCOMING Technology Management Certification Dates
September 10, 2008 -- AAA Mid Atlantic, Hamilton NJ
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September 24, 2008 -- Chicago, IL
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October 08, 2008 -- Atlanta, GA
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November 05, 2008 -- Miami, FL
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UPCOMING Operations Management Certification Dates
September 11, 2008 -- AAA Mid Atlantic, Hamilton NJ
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September 25, 2008 -- Chicago, IL
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October 09, 2008 -- Atlanta, GA
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November 06, 2008 -- Miami, FL
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UPCOMING Performance Management Certification Dates
September 12, 2008 -- AAA Mid Atlantic, Hamilton NJ
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September 26, 2008 -- Chicago, IL
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October 10, 2008 -- Atlanta, GA
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November 07, 2008 -- Miami, FL
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