Take the path to a more Efficient and Effective call center today!
Let us help you make the right investment in education services structured to improve the skills that lead to your professional certification.
Led by the industry's top-rated instructors, our courses will equip you with the knowledge and skill set to improve your center's performance.
Pilot through the courses and get back to your business ready and fortified with only the latest and best practice methods for your contact center, validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University.
The College of Call Center Excellence offers programs for corporate leaders in the call center industry to enhance and hone their skills and insights on a wide range of topics and call center information. There is no better call center training program designed to let you customize your learning experience by focusing on specific areas of interest that best suits your growth.
All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence and caliber standards.
Thank you for visiting our website!
We offer our courses in the following formats:
Classroom
As an institution that focuses and specializes in the contact center industry, we hold our courses at the top call centers across the country, most of which are Purdue University Certified Centers of Excellence.
Experiencing the courses within the walls of these certified contact centers would make learning more effective as we get to see and go over real scenarios. Each course includes a tour of the host center.
- Our training rooms are small so you get intimate interaction with the instructors
- Network with your peers during our group discussions
- Our classroom setting helps you stay focused on learning
- Take a break and get out of the office
- Learning from real-world experiences
On Demand
Taking the time out of your busy schedule to attend in-person education can be very difficult in today's demanding call center world. That is why we have made it easy for you to become a "Certified Call Center Manager" on-line.
Now, you can attend to your courses at your own pace from the comfort of your own home or office. Navigate through our programs with ease and utilize materials and key resources that will help you in your growth as a corporate leader in a cost-effective way.
- Training when you need it.
- Stop at anytime and the system knows where you left off
- Self-paced
Quote
"I recently completed call center management certification in Altanta, GA earlier this month. The ideas and take aways I left with were great! Dru did an excellent job leading our class through our training sessions while also providing effective examples relating to the subject matter from her years of experience.
I have already benefited from this certification and I will be staying in touch with my classmates too."
Michael Jordan, Metro Credit Union
