Take the path to a more Efficient and Effective call center today!
Let us help you make the right investment in education services structured to improve the skills that lead to your professional certification.
Led by the industry's top-rated instructors, our courses will equip you with the knowledge and skill set to improve your center's performance.
Pilot through the courses and get back to your business ready and fortified with only the latest and best practice methods for your contact center, validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University.
The College of Call Center Excellence offers programs for corporate leaders in the call center industry to enhance and hone their skills and insights on a wide range of topics and call center information. There is no better call center training program designed to let you customize your learning experience by focusing on specific areas of interest that best suits your growth.
All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence and caliber standards.
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We offer our courses in the following formats:
Classroom
As an institution that focuses and specializes in the contact center industry, we hold our courses at the top call centers across the country, most of which are Purdue University Certified Centers of Excellence.
Experiencing the courses within the walls of these certified contact centers would make learning more effective as we get to see and go over real scenarios. Each course includes a tour of the host center.
- Our training rooms are small so you get intimate interaction with the instructors
- Network with your peers during our group discussions
- Our classroom setting helps you stay focused on learning
- Take a break and get out of the office
- Learning from real-world experiences
Live Online
With the ever-growing demands and the 24/7 nature of business of the call center industry, the College has taken all their top-rated courses and delivers them to you online using the latest web-based videos and audio teaching technology.
Experience learning with just a click away. Listen and interact with the class right there on your desktop. We provide a whole selection of schedules for you to choose from so you can easily fit it in your busy schedule.
- Live training on your desktop
- Learn from experts in the field from your office
- Course content is based on proven best practices from The Center for Customer Driven Quality at Purdue University
- Virtually network with your peers in our social network
On Demand
Taking the time out of your busy schedule to attend in-person education can be very difficult in today's demanding call center world. That is why we have made it easy for you to become a "Certified Call Center Manager" on-line.
Now, you can attend to your courses at your own pace from the comfort of your own home or office. Navigate through our programs with ease and utilize materials and key resources that will help you in your growth as a corporate leader in a cost-effective way.
- Training when you need it.
- Stop at anytime and the system knows where you left off
- Self-paced
Quote
"The College of Call Center Excellence course not only walked me through all of the important aspects of managing a call center, it provided me with an excellent tool box of real time best practices from the industry that I could take back and use. I was also given a great opportunity to network with other call center managers from my area, which has turned out to be a valuable resource for me and my company. Our instructor was very knowledgeable, professional and brought a lot of experience to the class."
Organization Effectiveness
Manager of GE Capital Solutions
