Bruce Belfiore
Guest InstructorYears Experience: 18
Education: Bruce holds an A.B. degree from Harvard College, a J.D degree from Harvard Law School, and an MBA degree from Harvard Business School, where he also attended the HBS Entrepreneur’s Tool Kit program in 2000.
Biography:
Bruce Belfiore is Chairman of BenchmarkPortal, Inc., which provides best practices information to the customer contact industry worldwide.
Bruce holds both U.S. and European nationality, and has divided his career between North America and Europe, and has fulfilled work assignments in Asia and Africa. He worked with Chemical Bank (later merged with Chase Manhattan Bank) in New York and Milan, Italy, as well as with the Credit Suisse First Boston group in New York and London, where he specialized in mergers and acquisitions.
He worked with the Bain & Co. management consulting group in Italy and formed a specialty group advising clients in the field of corporate finance, which was later merged into a private banking group. His work at CSFB and Bain included many transactions, including the largest food sector acquisition ever consummated in Italy. While in Europe Bruce was also a speaker and writer on business topics in English and Italian.
Bruce returned to the United States in 1997 as managing partner and CFO for an international risk management group. In that capacity he was responsible for executing a corporate restructuring of the group, which had operations in 15 countries.
Bruce became involved in the call center sector several years ago and joined BenchmarkPortal, Inc. in 2000. Bruce is the author of the books Benchmarking for Profits!, a manual for best practices benchmarking, as well as its sequel, Benchmarking at its Best for Contact Centers. He is currently working on another book, Shareholder Value and Customer Contact with Dr. Jon Anton of Purdue University.
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Bruce is married with two children and lives in Santa Barbara, California and is active in local community organizations. He can be reached at BruceBelfiore@BenchmarkPortal.com.
