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Mark Feiner

Mark Feiner

Guest Instructor
Years Experience: 20
Education: He is accredited as a Certified Business Consultant by the University of Central Florida, College of Business Administration, Institute for Certified Business Consultants, internationally recognized in 17 countries by APEC (Asia-Pacific Economic Cooperation).
Biography:
S. Mark Feiner has led call center operations at director level at CuraScript Pharmacy/Express Scripts, Veritas Software, Voxeo Corporation and Seagate Technology. Mr. Feiner lectured for several years at the Computer Centre of the West Indies in Kingston Jamaica and then at Full Sail College. Mr. Feiner is certified in Management Core Competencies from DDI (Development Dimensions International, one of the nation’s foremost executive leadership programs) and earned an MBA from an international distance learning university. Also a member of SOCAP (Society for Consumer Affairs Professionals) and the International Customer Service Association, Mr. Feiner is a Certified Benchmarking Specialists by Purdue University (Center for Customer-Driven Quality) and Benchmark Portal.

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SHOPPING CART
Call Center Management Certification - 04/20/10 - 04/23/10 Phoenix, AZ - (American Family Mutual Ins. Facility)
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Subtotal : $15,674.00