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Adam Cincoski

Adam Cincoski

Guest Instructor
Years Experience: 10
Education: Adam graduated from St. Cloud State University with a BA in Business Economics.
Biography:
Adam Cincoski has managed contact centers in the United States as well as launching and managing a multi-lingual center in Amsterdam, Holland. He has also provided consultative services to contact centers in the US, Canada and Australia.

At Carlson Companies as Director of Workforce Management, he led the implementation of the software solution and the ongoing operation of workforce management and practices in 2 divisions and 6 contact centers where he received 2 awards for innovative workforce practices from one of the major software providers. His team was also instrumental in 2 centers being certified as compliant with the rigorous COPC-2000® standards for workforce management.

Adam is currently working as a Sales Center Operations Manager for a Minnesota based direct marketing firm with a focus on developing telecommunications solutions for a roster of more than 60 advertisers.
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Call Center Management Certification - 05/12/09 - 05/15/09 Chicago, IL Plus tour of AMA Call Center
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