Mark Brodsky
Guest InstructorYears Experience: 28
Education: -
Biography:
Mr. Mark W. Brodsky was recruited by a Greek shipping magnate to establish and lead a new performance improvement company that would dramatically change the world of corporate learning...and the business results achieved through corporate learning initiatives. The year was 1997; the company was called Ulysses Learning.
As President and CEO of Ulysses Learning, Mr. Brodsky was charged with a unique mission. He was asked to search industry-wide and 1) identify the areas of business that could benefit most from developing human performance through technology-enabled training and related services; 2) uncover the toughest barriers to improvement; and 3) assemble a world-class team of experts to develop the best combination of training solutions to achieve and sustain demonstrable performance results.
Mr. Brodsky accepted the challenge and - thanks to the Ulysses' blue-chip team he leads - has accomplished this mission. Ulysses' research identified contact centers as an opportune place to begin developing frontline judgment and customer interaction skills to improve service, sales and coaching performance so higher levels of revenue and customer loyalty results can be achieved.
Mr. Brodsky has over twenty-five years experience as a senior executive, consultant, and relationship manager for international consulting and training firms. His areas of expertise include sales, service, quality, measurement, organizational development, performance improvement and management - at all levels in the organization.
A popular speaker and author, Mr. Brodsky is highly regarded for his straight talk and keen insight. He has the unique ability to separate fact from fiction, providing fresh, innovation solutions for improving sales, service and organizational profitability and growth.
