Exchange ideas with experts online, CallTalk.tv
Follow us on:
The College of Call Center Excellence on Twitter The College of Call Center Excellence on Facebook The College of Call Center Excellence on LinkedIn The College of Call Center Excellence on Blogger Bookmark and Share

For more information:

Please fill in the contact form below:
Name:

Email:

Telephone:

Comments:


Verification Code:
Call center training
Input characters above (Please RELOAD the page if you dont see any image above):


Additional Information

How did you hear about us?
Google Search
Yahoo Search
Press Release
Previous Work
Conference
Email/Newsletter
Social Network (Linked In, Twitter, Blog)
Other

So we can serve you better, please select the services that you are interested in.
Call Center Certification
Benchmarking
Consulting
Industry Reports
Educational/Manager Courses
Reality Check/In Depth Reality Check
Other



Please add BenchmarkPortal.com to your email safe list to receive communication pieces from us.

Return to Faculty Page

Tom Hammond

Tom Hammond

Guest Instructor
Years Experience: 16
Education: He has an MBA and a BS Degree in Information Management from San Diego State University.
Biography:
Tom Hammond has been in the Financial Services industry for over 20 years. His experience ranges from development and direction of Direct Response Marketing, and Operational Research for Segmentation and Customer Satisfaction, to, more recently, Customer Contact Center strategies like Computer Telephony Integration (CTI), online score-carding, after call surveys, call center certification, and decision support coaching tools. He has been focused on closed loop systems for improvement of the Customer Experience in efficiency and effectiveness. Tom is the VP of Customer Experience Management for The Hartford's Property and Casualty Service Operations.
Copyright 2010 CCCE  
The College of Call Center Excellence CCCE
SHOPPING CART
Call Center Management Certification - 05/12/09 - 05/15/09 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 07/21/09 - 07/24/09 Seattle, Community Health Plan of Washington
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Online Course :: Human Resource Management
Options : None
Unit Price : $99.00
Quantity : 1
Total : $99.00
 
Operations Management Certification - 05/20/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Subtotal : $4,779.00