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Rich Palombo

Rich Palombo

Guest Instructor
Years Experience: 17
Education: Rich holds a degree in Communications/Media and is a Certified Consumer Affairs Professional.
Biography:
Rich Palombo has applied his skills in the Consumer Affairs industry over the past 15 years. Currently, he is the Manager of Consumer Affairs, Executive Division at Starwood Hotels and Resorts Worldwide. His responsibilities include: handling escalated guest issues directed towards the CEO and conducting global customer service training. Rich also held Consumer Affairs positions at Colgate-Palmolive, James River Corporation and Pepsi-Cola Company.

Rich has been a member of the Society of Consumer Affairs Professionals in Business (SOCAP) since 1992. In 1998, SOCAP’s NY Metropolitan Chapter recognized him with the prestigious “Representative of the Year” award. Rich has served on the NY Metro SOCAP Board of Directors as Community Events Chairperson (1999), Programs Chairperson (2002), Treasurer (2003-2004) and Vice President and President Elect (2005) and will assume the President position in 2006.
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The College of Call Center Excellence CCCE
SHOPPING CART
Online Course :: Analytics and Reporting
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Operations Management Certification - 03/11/09 Austin, 311 Center
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Operations Management Certification - 06/10/10 Minneapolis, MN
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Technology Management Certification - 05/19/10 Chicago, IL
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Subtotal : $2,199.00