Oscar Alban
Guest InstructorYears Experience: 18
Education: -
Biography:
Oscar Alban serves as principal, global market consultant for Witness Systems. Strengthening his role is the unique “real world” experience that he brings to his engagements. Oscar spent 12 years working for MCI’s call center division, prior to joining the Witness Systems team in 1997. In addition to running the state-of-the-art 1,200 person inbound/outbound call center, his responsibilities also included attaining results as a regional sales manager, as well as a regional training manager. He has also performed call center consulting with an emphasis on agent and supervisor performance. Oscar is a sought after motivational speaker to the call center industry. He also speaks at industry conferences and trade shows in the United States, Canada, Australia, Asia, Latin America and Europe where he focuses on the mission critical aspect of performance optimization.
