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Catherine Gilmore

Catherine Gilmore

Instructor
Years Experience: 22
Education: Catherine has an MBA from Columbia University and undergraduate degree from St. Michaels College.
Biography:
Catherine is the Vice President of Educational Services for BenchmarkPortal.com. In that capacity she leads the AT&T College of Call Center Excellence and manages the BenchmarkPortal.Com/Anton Institute partnership. As a former Director of a large call center handling sales, customer service, and order processing she led the turnaround effort that resulted in the center moving from a ranking of 29 of 31 to 2 of 31 in 18 months. In addition, she has extensive experience in Product Management and Marketing, Sales, Change Management and Human Resources. Catherine has extensive experience in the International market having consulted and trained at all levels in the contact center environment.

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