Kamál Webb
Guest InstructorYears Experience: 11
Education: Kamál’s professional education includes undergraduate work at the University of Phoenix.
Biography:
Kamál Webb is Director of Benchmarking Practices and Manager of Help Desk Operations at BenchmarkPortal. In this capacity, he works with companies to benchmark and improve their contact center performance up to a level where they can attain the coveted Purdue University Center for Customer-Driven Quality Certification as a “Center of Excellence.” Kamál is a Purdue Certified Contact Center Auditor, and BenchmarkPortal Certified Benchmarking Instructor and Analyst.
Kamál has been the engagement leader and consultant on over 200 benchmarking studies and has assisted in the research of numerous customized benchmarking reports, research studies, and white papers.
Kamál’s background includes experience as a front-line agent, team leader, call center trainer, supervisor, and manager. He has brought this experience to bear on his work, performing call center best practice assessments and certification.
