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Kamál Webb

Kamál Webb

Guest Instructor
Years Experience: 11
Education: Kamál’s professional education includes undergraduate work at the University of Phoenix.
Biography:
Kamál Webb is Director of Benchmarking Practices and Manager of Help Desk Operations at BenchmarkPortal. In this capacity, he works with companies to benchmark and improve their contact center performance up to a level where they can attain the coveted Purdue University Center for Customer-Driven Quality Certification as a “Center of Excellence.” Kamál is a Purdue Certified Contact Center Auditor, and BenchmarkPortal Certified Benchmarking Instructor and Analyst.
Kamál has been the engagement leader and consultant on over 200 benchmarking studies and has assisted in the research of numerous customized benchmarking reports, research studies, and white papers.
Kamál’s background includes experience as a front-line agent, team leader, call center trainer, supervisor, and manager. He has brought this experience to bear on his work, performing call center best practice assessments and certification.

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The College of Call Center Excellence CCCE
SHOPPING CART
Call Center Management Certification - 03/09/10 - 03/12/10 Austin, TX - plus tour of Austin, 311 Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 04/20/10 - 04/23/10 Phoenix, AZ - (American Family Mutual Ins. Facility)
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/12/09 - 05/15/09 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/18/10 - 05/21/10 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 06/08/10 - 06/11/10 Minneapolis, MN plus tour of GE Call Center
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Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 06/16/09 - 06/19/09 Minneapolis, MN
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 07/21/09 - 07/24/09 Seattle, Community Health Plan of Washington
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Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 09/21/10 - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 10/12/10 - 10/15/10 Atlanta, GA
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Online Course :: Call Center Analytics and Reporting
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Unit Price : $199.00
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Total : $199.00
 
Online Course :: Call Center Analytics and Reporting
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Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Call Quality Monitoring and Coaching
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Unit Price : $129.00
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Online Course :: Call Center Caller Satisfaction Measurement
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Total : $129.00
 
Online Course :: Call Center Caller Self-Service
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Unit Price : $129.00
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Total : $129.00
 
Online Course :: Call Center Human Resource Management
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Unit Price : $129.00
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Online Course :: Call Center IT Management
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Unit Price : $199.00
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Total : $199.00
 
Online Course :: Call Center IT Management
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Unit Price : $129.00
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Online Course :: Call Center Knowledge Management
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Total : $199.00
 
Online Course :: Call Center Knowledge Management
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Online Course :: Call Center Organizational Leadership
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Unit Price : $129.00
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Online Course :: Call Center Performance Benchmarking
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Unit Price : $129.00
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Total : $129.00
 
Online Course :: Call Center Workforce Management
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Unit Price : $129.00
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Online Course :: Management Certification Live OnLine Package
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Unit Price : $1699.00
Quantity : 1
Total : $1,699.00
 
Online Course :: Management Certification On Demand Package
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Unit Price : $995.00
Quantity : 1
Total : $995.00
 
Operations Management Certification - 03/11/09 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/22/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/23/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 05/20/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 06/10/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 09/23/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 10/14/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 03/09/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 04/20/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 05/18/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 06/08/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 09/21/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 10/12/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 03/12/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 05/21/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 06/11/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 10/15/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 03/10/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 04/21/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 05/19/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 06/09/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 09/22/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 10/13/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Subtotal : $39,096.00