Joe Ordyna
Guest InstructorYears Experience: 14
Education: Joe Ordyna graduated from Weber State University with a Bachelor’s degree in Operations Management and Master’s of Business Administration from the University of Phoenix.
Biography:
Joe Ordyna is the Manager of Global Satisfaction Solution at eBay Customer Support. Mr. Ordyna’s primary passion includes creating the optimal workflow process for reporting on the customer-to-business feedback loop, with a special emphasis on dynamic data mining and analysis.
Mr. Ordyna’s other core competencies include the following values: 1) statistical analysis, 2) six sigma methodology, 3) process improvement, 4) quality engineering, 5) agent reporting, and tool design, 6) change management, and finally 7) customer satisfaction surveys.
Previously, Mr. Ordyna served as the Manager of Customer Quality Engineering with Iomega Corp. where he designed, implemented, and managed an OEM customer service reporting process.
