Greg Van Zandt
InstructorYears Experience: 18
Education: -
Biography:
Greg Van Zandt, Director of Call Center Solutions, a call center consulting firm assisting call centers in driving results through people, process and technology: optimizing operational efficiencies and customer satisfaction by developing and implementing customer-focused initiatives.
Greg has extensive experience developing and managing customer service organizations for predominately Fortune 1000 companies. His experience includes consulting in customer service operations and contact centers, contact flow optimization, computer telephony integration, customer relationship management, knowledge management, and training.
Previously, with AT&T Solutions, Greg was a Senior Call Center Consultant focusing on operations. His engagement experience includes work in the Hospitality, Financial Services, Healthcare, Telecommunications, and Consumer Electronics Industries. Additionally he was Director of Educational Services, directed the AT&T College of Call Center Excellence and various call center skills building training programs.
Prior to AT&T Greg held senior management and director level customer service positions with Sharp Electronics, Sony Electronics, NEC, and Minolta.
Greg is part of the Purdue University Center of Excellence Certification consultant team providing on-site consulting and assessment for contact centers applying for Center of Excellence Certification. He is also a founding member of The Center for Customer Driven Quality at Purdue.
Greg is a Purdue University Certified Contact Center Auditor working with Jon Anton at Benchmark Portal specializing in all areas of contact center operations.
