Joe Mangiaracina
Guest InstructorYears Experience: 27
Education: Joseph holds a degree in Business Management from Philadelphia University.
Biography:
Joseph Mangiaracina is Sr. Vice President of Customer Relationship Management for Broadview Networks, a competitive local exchange carrier (Telecommunications) with responsibility for all Front and Back office service Operations for the company (Contact Centers, and Order Management and Billing Resolution). He has been with the company for six years. He has over 25 years of experience in the Customer Service and Technical Support field having held positions at Wang Laboratories where he was a District Technical Specialist and Branch Service Manager in the Federal Systems Division in Washington, DC, Okidata where he was Director of North American Service and Support Operations responsible for all customer, field service, and logistics operations for the U.S. and Canada in support of a $25M P&L line of business, and Vio Worldwide (a joint venture of British Telecom and Scitex) where he had the role of V.P. of Worldwide Service establishing new operations in the UK, Asia, and Australia. Joseph is an alumni member of The Center for Creative Leadership, and recently wrote the forward to Dr. Jon Anton’s new book “Contact Center Management by the Numbers.”
