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Jeff Adams

Jeff Adams

Guest Instructor
Years Experience: 15
Education: -
Biography:
Jeff Adams has been with Continental Airlines for 13 years and is based at the company’s headquarters in Houston, Texas. In his current position as Director of Reservations Training & Quality Assurance, he oversees the policies, procedures, training and development for 4,000 + reservations agents in their domestic and international call centers. Jeff is also responsible for Reservations’ Quality Assurance Program which focuses on overall results vs. behaviors in the areas of customer service, sales and production.
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