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Jay Jeths

Jay Jeths

Guest Instructor
Years Experience: 8
Education: Jay holds a Masters degree (1998) in Economics from Erasmus University in Rotterdam, The Netherlands.
Biography:
His final thesis was awarded with a grant that allowed him to study at Purdue University's Center for Customer Driven Quality. This is where Jay got to work with Dr. Jon Anton for a period of 12 months. During this period Jay got involved in the wonderfull world of call centers and has been working in this area of business eversince. Jay returned to Europe in 2000 where he started his professional career at eLoyalty corporation for whom he worked all over Europe on several CRM related projects. In 2002 Jay decided to become an independent consultant. Together with his brother he is currently running a small consulting company called Calyx, specialized in customer contact consulting. Jay has strong knowledge of call center management information systems and workforce management related issues.
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The College of Call Center Excellence CCCE
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