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Ed Glister

Ed Glister

Guest Instructor
Years Experience: 20
Education: -
Biography:
Ed is an Associate Partner in IBM's Business Service Consulting
organization. Ed has over 20 years experience working within customer service organizations and 9 years of consulting experience, with a focus on contact center strategy, processes, technology and organization improvement.
Ed has published numerous articles on call center optimization and has been a speaker at many conferences. He is pursuing his Doctorate in Management, with his dissertation on Call Center Outsourcing.
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Online Course :: Human Resource Management
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