Colin Adamson
Guest InstructorYears Experience: 16
Education: -
Biography:
Colin Adamson has worked with customers and the organizations that serve them from a variety of perspectives: marketing brand management; consumer advocacy and information; government at both local and central level; international consultant specialising in customer response and service. He has worked with both the private and public sectors as well as voluntary groups and has been a member of governing bodies representing the consumer and customer interest. He was founder President of the UK’s leading professional organization for customer service and consumer affairs managers. Colin set up the European office TARP Europe Ltd. One of his current principal interests is the culture and role of the smaller call centre serving multi-lingual and multi-cultural markets.
