Mike Cholak
InstructorYears Experience: 15
Education: Mike holds a B.S. degree (Cum Laude) in business from Miami University and graduated with honors with his M.B.A. in marketing from the University of Cincinnati. Prior to joining Convergys, Mike worked as a Marketing Research Analyst at Market Facts headquarters in Chicago, where he serviced several Fortune 500 accounts.
Biography:
Mike Cholak is Vice President of Convergys Customer Intelligence Services, where he has complete management responsibility for the division including the Research Sales Organization and the entire Research Operations area. Mike works to ensure that Convergys Customer Intelligence Services provides clients with world-class quality research delivered in a timely, cost-effective manner.
Serving as head of the company's Strategic Planning Committee, Mike directs overall company strategy, planning, policies, and procedures. He is integrally involved with implementing Convergys’ quality initiatives. Additionally, Mike serves as a resource for project design and consultation, offering technical support for transactional-based research. Other responsibilities include supplying clients with myriad research support services. This entails furnishing clients with complete custom quantitative and qualitative research in a broad span of industry and product categories.
Under Mike’s leadership, Convergys Customer Intelligence Services has become recognized for its leading edge solutions focused on providing clients with actionable research services and results. He has led the integration of marketing research product and service offerings into the broader Convergys Corporation’s suite of customer management solutions.
