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Adam Cincoski

Adam Cincoski

Guest Instructor
Years Experience: 10
Education: Adam graduated from St. Cloud State University with a BA in Business Economics.
Biography:
Adam Cincoski has managed contact centers in the United States as well as launching and managing a multi-lingual center in Amsterdam, Holland. He has also provided consultative services to contact centers in the US, Canada and Australia.

At Carlson Companies as Director of Workforce Management, he led the implementation of the software solution and the ongoing operation of workforce management and practices in 2 divisions and 6 contact centers where he received 2 awards for innovative workforce practices from one of the major software providers. His team was also instrumental in 2 centers being certified as compliant with the rigorous COPC-2000® standards for workforce management.

Adam is currently the executive leader of Workforce Management practice for a division of the United Health Group.
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The College of Call Center Excellence CCCE
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Call Center Management Certification - 04/19/11 - 04/22/11 New York Life AARP Plus tour at the NYL facility
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Operations Management Certification - 08/05/10 Seattle, Community Health Plan of Washington
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