Dr. Richard Feinberg
InstructorYears Experience: 23
Education: PhD
Biography:
Richard Feinberg, Ph.D. is a consumer psychologist and Professor in the Department of Consumer Sciences and Retailing and the Director of the Center for Customer-Driven Quality at Purdue University and was Head of the Department of Consumer Sciences and Retailing (1989-1998; 2001-2002). He teaches courses in consumer behavior, retailing, “e”-retailing, customer relationship management and leadership. He has directed over 85 PhD and masters theses. He is responsible for the development and delivery of executive education programs and has been a consultant for many companies on customer service/satisfaction. He is the author of over 200 research and trade articles, and hundreds of presentations and seminars. With Ko deRuyter and Lynne Bennington he authored “Call Center Management: Great Ideas Th(at) work.” And was a contributing author to Jon Anton’s “Customer Relationship Management.” He is Consulting Editor and Reviewer for professional journals and has been a member of the Advisory Board for OneBlue World, an Internet start-up. Feinberg was a member of the Board of Directors for Paul Harris Stores, the Purdue University Press, Benchmarkportal and the FightBack Foundation. He has consulted with a multitude of companies (some big ones) and has served as an expert witness and consultant on some extremely interesting law suits.
