Michael Tamer
Guest InstructorYears Experience: 25
Education: -
Biography:
As the former President and CEO of Teknekron Infoswitch, Michael introduced the industry’s first quality monitoring product, which led to the “this call may be monitored for quality purposes” phenomenon heard today on almost all 1-800 numbers. This gained Michael recognition from prestigious publications such as the Wall Street Journal and The London Financial Times.
A 25-year veteran of the customer contact industry, Michael recently published the book, The Four-Minute Customer, which outlines his Customer Relationship Management philosophies. These tenets have continually helped all types of organizations increase customer loyalty, improve service and raise revenues. Michael was among the first to address the balance between privacy issues and quality in the work environment. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine’s Pioneer Award and induction into the Call Center Hall of Fame.
Michael is known for his innovative approach to presentations, including audience participation, multi-media and real-life experience. He’s been a featured speaker for corporate, industry and nonprofit organizations such as: AT&T, Ford Motor Company, Rockwell International, Dell Corporation Inc., Pier 1 Imports, The ICCM Conference and Expo, Handango, Larry North Fitness, Purdue University, the Young President’s Organization and more.
A variety of audiences respond to Michael’s high-energy messages and expertise. To executives he brings strategic insight and ideas about how to improve customer retention and successfully lead companies to the next level by improving leadership, quality, employee morale and customer loyalty. For supervisors and middle managers, his message reaches out to their key challenges – people, people and people. Michael has a dynamic message designed to motivate and excite the front line employees who make or break a company’s customer relationships every day.
