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Mark Steinweg

Mark Steinweg

Guest Instructor
Years Experience: 13
Education: Mark has a Bachelor’s in Accounting from the University of Minnesota, a MBA from the University of St. Thomas and is also a Certified Public Accountant.
Biography:
As General Manager for Carlson Leisure Travel Services (CLTS), Mark Steinweg is responsible for re-engineering key business processes, bringing in new technologies and capabilities to maximize organizational productivity, enhancing quality and customer satisfaction and improving overall business efficiencies. He directs CLTS’s compliance to the COPC-2000® STANDARD, a globally recognized designation of call center excellence, the Six Sigma process improvement organization and the technology infrastructure. He reports to Eric Burdon, Executive Vice President.
He has over 25 years of financial and business management experience. In addition to CLTS, Steinweg has served in several executive positions at Carlson Companies Inc. Prior to joining Carlson, he held numerous financial leadership positions with Alliant Techsystems Inc., Honeywell Inc., and National Car Rental Systems Inc.

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Call Center Management Certification - 04/19/11 - 04/22/11 New York Life AARP Plus tour at the NYL facility
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Online Course :: Call Center IT Management
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Online Course :: Call Center Knowledge Management
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Operations Management Certification - 08/05/10 Seattle, Community Health Plan of Washington
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Technology Management Certification - 11/03/10 Denver, CO
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Subtotal : $3,773.00