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Dayne Petersen

Dayne Petersen

Instructor
Years Experience: 17
Education: Dayne graduated from Minnesota State University and has completed graduate level courses in various business disciplines.
Biography:
Dayne Petersen has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
At Carlson Companies as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading the Gallup employee satisfaction surveys, introducing of Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne also spent several years with AT&T Solutions where she consulted with many of the Fortune 100 companies focusing on contact center technologies particularly network services, intelligent call processing, IVR and ACD solutions.
Dayne focuses on driving results through the fine-tuning of people, process and technology that your business currently owns.
Dayne Petersen, Senior Consultant with Minnesota based Call Center Solutions is a Purdue University certified contact center auditor specializing in all areas of contact center operations.
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The College of Call Center Excellence CCCE
SHOPPING CART
Call Center Management Certification - 04/19/11 - 04/22/11 New York Life AARP Plus tour at the NYL facility
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Online Course :: Call Center IT Management
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Online Course :: Call Center Knowledge Management
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Total : $199.00
 
Operations Management Certification - 08/05/10 Seattle, Community Health Plan of Washington
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Unit Price : $690.00
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Technology Management Certification - 11/03/10 Denver, CO
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Subtotal : $3,773.00