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Many call centers aggressively invest in state-of-the-art technology. That's expected in today's fast-paced, high-tech world. But the companies with world-class call centers invest equally in the skill development of their most important asset -- their people. It's an investment that pays off every day -- in improved performance, increased sales and enhanced customer satisfaction. Let us help you make an investment in education by taking our Leadership course designed to improve the skills that leads to your professional certification.

Purdue University Click here to see Call Center FAQ

UPCOMING Call Center Management Certification Dates
Date Location Register Now
August 10-13, 2010 Seattle, WA Plus site tour of Community Health Plan of Washington Register Now
September 21-24, 2010 Indianapolis Power and Light Register Now
October 12-15, 2010 Atlanta, GA plus tour of the Governor`s Office of Customer Service and the City of Atlanta Department of Watershed Management Register Now
November 02-05, 2010 Denver, CO Plus tour of American Family Insurance Register Now
December 07-10, 2010 Houston, TX plus tour at the Reliant Energy Customer Care Call Center Register Now
March 08-11, 2011 Austin, TX - plus tour of Austin, 311 Center Register Now
April 19-22, 2011 Tampa, FL New York Life AARP Plus tour at the NYL facility Register Now
May 17-20, 2011 AAA Mid Atlantic, Hamilton NJ (near Philadelphia) Register Now


UPCOMING Call Center Workforce Management Certification Dates
Date Location Register Now
August 10, 2010 Seattle, Community Health Plan of Washington Register Now
September 21, 2010 Indianapolis Power and Light Register Now
October 12, 2010 Atlanta, GA Register Now
November 02, 2010 Denver, CO Register Now
December 07, 2010 Houston, TX Register Now
March 08, 2011 Austin, 311 Center Register Now
April 19, 2011 Tampa, FL, New York Life AARP Register Now
May 17, 2011 AAA Mid Atlantic, Hamilton NJ Register Now


UPCOMING Call Center Technology Management Certification Dates
Date Location Register Now
August 11, 2010 Seattle, Community Health Plan of Washington Register Now
September 22, 2010 Indianapolis Power and Light Register Now
October 13, 2010 Atlanta, GA Register Now
November 03, 2010 Denver, CO Register Now
December 08, 2010 Houston, TX Register Now
March 09, 2011 Austin, 311 Center Register Now
April 20, 2011 Tampa, FL, New York Life AARP Register Now
May 18, 2011 AAA Mid Atlantic, Hamilton NJ Register Now


UPCOMING Call Center Operations Management Certification Dates
Date Location Register Now
August 12, 2010 Seattle, Community Health Plan of Washington Register Now
September 23, 2010 Indianapolis Power and Light Register Now
October 14, 2010 Atlanta, GA Register Now
November 04, 2010 Denver, CO Register Now
December 09, 2010 Houston, TX Register Now
March 10, 2011 Austin, 311 Center Register Now
April 21, 2011 Tampa, FL, New York Life AARP Register Now
May 19, 2011 AAA Mid Atlantic, Hamilton NJ Register Now


UPCOMING Call Center Performance Management Certification Dates
Date Location Register Now
August 13, 2010 Seattle, Community Health Plan of Washington Register Now
September 24, 2010 Indianapolis Power and Light Register Now
October 15, 2010 Atlanta, GA Register Now
November 05, 2010 Denver, CO Register Now
December 10, 2010 Houston, TX Register Now
March 11, 2011 Austin, 311 Center Register Now
April 22, 2011 Tampa, FL, New York Life AARP Register Now
May 20, 2011 AAA Mid Atlantic, Hamilton NJ Register Now


Copyright 2010 CCCE  
The College of Call Center Excellence CCCE
SHOPPING CART
Call Center Management Certification - 03/09/10 - 03/12/10 Austin, TX - plus tour of Austin, 311 Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 04/20/10 - 04/23/10 Phoenix, AZ - (American Family Mutual Ins. Facility)
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/12/09 - 05/15/09 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 05/18/10 - 05/21/10 Chicago, IL Plus tour of AMA Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 06/08/10 - 06/11/10 Minneapolis, MN plus tour of GE Call Center
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 06/16/09 - 06/19/09 Minneapolis, MN
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 07/21/09 - 07/24/09 Seattle, Community Health Plan of Washington
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 09/21/10 - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Call Center Management Certification - 10/12/10 - 10/15/10 Atlanta, GA
Options : None
Unit Price : $1995.00
Quantity : 1
Total : $1,995.00
 
Online Course :: Call Center Analytics and Reporting
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Analytics and Reporting
Options : None
Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Call Quality Monitoring and Coaching
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Caller Satisfaction Measurement
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Caller Self-Service
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Human Resource Management
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center IT Management
Options : None
Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Knowledge Management
Options : None
Unit Price : $199.00
Quantity : 1
Total : $199.00
 
Online Course :: Call Center Knowledge Management
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Organizational Leadership
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Call Center Performance Benchmarking
Options : None
Unit Price : $129.00
Quantity : 1
Total : $129.00
 
Online Course :: Management Certification Live OnLine Package
Options : None
Unit Price : $1699.00
Quantity : 1
Total : $1,699.00
 
Online Course :: Management Certification On Demand Package
Options : None
Unit Price : $995.00
Quantity : 1
Total : $995.00
 
Operations Management Certification - 03/11/09 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/22/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 04/23/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 05/20/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 06/10/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 09/23/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Operations Management Certification - 10/14/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 03/09/10 Austin, 311 Center
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 04/20/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 06/08/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 09/21/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
People Management Certification - 10/12/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 05/21/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 06/11/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 09/24/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Performance Management Certification - 10/15/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 04/21/10 Phoenix, AZ
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 05/19/10 Chicago, IL
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 06/09/10 Minneapolis, MN
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 09/22/10 Indianapolis Power and Light
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Technology Management Certification - 10/13/10 Atlanta, GA
Options : None
Unit Price : $690.00
Quantity : 1
Total : $690.00
 
Subtotal : $36,768.00