Let us help you make the right investment in education services structured to improve the skills that lead to your professional call center certification. Led by the industry's top-rated instructors, our courses will equip you with the knowledge and skill set to improve your center's performance.

Please visit BenchmarkPortal.com to see all of our courses available under the Call Center Training tab.
We offer the following professional training:

• Call Center Management Certification
• Call Center Quality Assurance Certification
• Call Center Workforce Management Certification
• Call Center Social Media Certification
• Call Center Agent Training
• Call Center On-Site Training
• Call Center Live Online Training
• Call Center Campus

Please Note: The on demand courses will be down for maintenance while we build our new LMS system and we will re-launch the new format integrated at BenchmarkPortal.com in 2012! The new on demand courses will offer students the most up to date content in the industry and a new user interface.

All current on demand students will be able to complete their courses while we update our LMS System. Our On Demand students will still need to utilize this website to take their online on demand courses. We apologize for any inconveniences this may cause, while we work on integrating & moving our On Demand Educational platform over to BenchmarkPortal.