As an institution that focuses and specializes in the contact center industry, we hold our courses at the top call centers across the country, most of which are Purdue University Certified Centers of Excellence.

Experiencing the courses within the walls of these certified contact centers would make learning more effective as we get to see and go over real scenarios. Each course includes a tour of the host center.

• Our training rooms are small so you get intimate interaction with the instructors
• Network with your peers during our group discussions
• Our classroom setting helps you stay focused on learning
• Take a break and get out of the office
• Learning from real-world experiences

Taking the time out of your busy schedule to attend in-person education can be very difficult in today's demanding call center world. That is why we have made it easy for you to become a "Certified Call Center Manager" on-line.

Now, you can attend to your courses at your own pace from the comfort of your own home or office. Navigate through our programs with ease and utilize materials and key resources that will help you in your growth as a corporate leader in a cost-effective way.

• Training when you need it.
• Stop at anytime and the system knows where you left off
• Self-paced

Quote

"I recently completed call center management certification in Altanta, GA earlier this month. The ideas and take aways I left with were great! Dru did an excellent job leading our class through our training sessions while also providing effective examples relating to the subject matter from her years of experience.

I have already benefited from this certification and I will be staying in touch with my classmates too."

Michael Jordan, Metro Credit Union

News and Updates

• News:

  • Delta Dental of Arkansas Earns Prestigious Center of Excellence Recognition From BenchmarkPortal For 2nd Consecutive Year
  • Canon U.S.A. Earns BACK-TO-BACK 'Center of Excellence' recognition from BENCHMARKPORTAL
  • Concordia Publishing House Earns Prestigious Center of Excellence Recognition from BenchmarkPortal For 2nd Year
  • Concordia Publishing House Earns Prestigious Center of Excellence Recognition from BenchmarkPortal For 2nd Year
  • The Business Case for First Call Resolution
  • Maximus Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
  • EyeMed Vision Care Call Center Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
  • South American Call Center Benchmarking Program
  • Jan Van Der Reis interview with Bruce Belfiore Discussing Call Center Benchmarking Conference
  • Lourdes Adame's Interview with Bruce Belfiore from BenchmarkPortal Discussing Call Center Benchmarking
  • HerbaLife's Mexico Call Center Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
  • The Management Minute Article by Bruce Belfiore
  • Building Zero: Where U.S.-based agents take your customer calls

  Events:

  • BenchmarkPortal Begins Certification of Costa Rica Contact Centers